Infrastructure Operations Engineer / Tokyo, Japan ¥9,000,000-¥11,000,000

Location: Tokyo, Japan

Salary: ¥9,000,000-¥11,000,000 + benefits + bonus

Our client:

Our client is a leading global provider of cloud communications solutions that help organisations provide the best customer engagement and experience.

From its omnichannel cloud contact centre solution to its bespoke integration systems, they use cutting-edge technology to transform communications and make mass personalisation a reality. This includes the development of AI and propensity modelling to create seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide.

The role:

Due to our client's rapid global expansion, we are looking for an Infrastructure Operations Engineer - Security to join an exceptional team. Based in the Tokyo office, The Infrastructure Operations Engineer works within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and applications.

You'll be expected to work closely with other teams within the business to ensure customer pipelines are correctly factored in to the capacity management of the platforms. The ideal candidate will have a keen interest and knowledge of security fields.

Location:

This is an office based role in Tokyo, Japan.

Please note, we are unable to offer sponsorship at this time so we are only able to accept applications from candidates who can demonstrate full Right to Work in Japan.

Key responsibilities:

Monitoring & Maintenance

• Ensuring that correct alerting is configured and local work instructions are up to date

• Proposing, approving and implementing long term fixes for recurring issues

• Monitoring security and operational logs from a number of sources.

Reporting & Analytics

• Responsible for planning, implementing and overseeing the operational system security requirements.

• Running and analysis of vulnerability fix levels across the platforms.

• Analysis and resolution of vendor released security bulletins, highlighting high security vulnerabilities.

• Preparing, maintaining and executing test plans and scripts for storm services, with the ability to adapt to customer’s requirements.

Patching

• Developing and executing platform patching methodologies and other updates as required e.g. firmware, end of life hardware and software.

Faults / Escalations

• Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks

• Propose solutions for preventative measures to mitigate recurrence of issues

• Create, approve and implement solutions to faults

Software Deployment

• Review of application designs and work instructions

• Installation of new services and upgrades of existing services

• Writing, approving and executing changes of low to medium risk levels

You:

• A Bachelor's degree in STEM or a relevant subject.

• Experience working within the security sector/ an understanding of security networks is desirable.

• Good experience in a customer facing technical role.

• Strong problem solving skills.

• Good analytical skills.

• High attention to detail.

• Ability to work under pressure and to tight deadlines.

• Good standard of written and verbal communication.

• A good “team” attitude towards other departments in the business in order to make sure that communication and assistance is received in a timely and professional manner.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in Japan.

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Contact

Hannah Allen

hannah@hucpeople.co.uk