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Quality Compliance Executive / Bracknell, Berkshire
- Hannah Allen
- Feb 5
- 2 min read
Location: Bracknell, Berkshire
Salary: £45-60K DOE + benefits + bonus
Our client:
Our client is a leading global provider of cloud communications solutions that help organisations provide the best customer engagement and experience.
From its omnichannel cloud contact centre solution to its bespoke integration systems, they use cutting-edge technology to transform communications and make mass personalisation a reality. This includes the development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide.
Location:
This role is based at the head office in Bracknell, Berkshire.
This is an office-based vacancy and as such we expect all applicants to be willing to commute to the office a minimum of 3-4 days per week as per the hybrid working policy.
The role:
As a Quality Compliance Executive you will be responsible for supporting the Group's quality, environmental and security certifications and regulatory requirements to ensure the business complies with and is prepared for external audits.
Key responsibilities:
As a Quality Compliance Executive, you will be responsible for:
Policies, processes and procedures
Assisting the implementation of management strategies and plans that deliver the Company's business objectives, in compliance with certification requirements.
Establishing and maintaining the Compliance and Regulatory Calendar.
Ensuring departments are aware of the requirements and timetable to support the Calendar.
Ensuring departments develop, agree and document processes and procedures. Track evidence to assure compliance.
Ensuring policies, processes and procedures are clear and establish objective standards of performance.
Coordinating and documenting audits of key processes and procedures.
Coordinating training and awareness activities to support colleagues in delivering their responsibilities around Information Security and Compliance in particular Data Privacy.
Liaising with the People department to ensure all colleagues are trained and updated on Quality, Security, Environmental, Privacy requirements and standards as directed by the CISO.
Continuous improvement
Supporting the CISO in developing and championing a culture of continuous improvement throughout the business.
ISO and other certifications
Acting as operational coordinator of all ISO and other certifications (ISO 9001, 14001, 22301, 27001, PCI-DSS).
Liaising with external certificating bodies to keep certifications current at all times and establish the annual calendar for audit visits.
Coordinating the internal Risk Registers and Risk meetings.
Proactively raising identified risks to compliance, ensuring management have good time to address any process or other compliance issues before external audits.
Developing and maintaining a Group wide Risk Register covering all areas of the business.
Arranging and participating in review meetings as required by each certification.
Maintaining clear, regular and engaging communication across the business to ensure colleagues understand and are prepared for any external audits.
You:
Experience in managing ISO or other certifications.
A substantial background in process management and administration.
A Bachelor's degree in a relevant subject.
Commitment to maintaining retention of ISO and other certifications in order to achieve long-term business objectives.
Creative problem solving skills.
Good communication skills, written and verbal.
Ability to manage competing deadlines in a timely, organised manner.
Up-to-date knowledge of best practice in the area of Quality Systems.
A genuine passion for the security sector and business compliance.
In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK or hold a valid work visa if applicable.
Contact:
Hannah Allen
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