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Senior Account Manager - London / £42,000-£45,000
Industry: Brand Experience
Location: London Salary: £42,000-£45,000 + benefits + bonus
Hybrid: 4 days in the office/1 WFH
HUC People is working on behalf of their client to find a talented Senior Account Manager to work exclusively on a worldwide e-commerce account. You'll be an extension of the brand working with the team to bring the brand to life at shows, exhibitions and events.
You'll be a pro at developing relationships quickly and will have a proactive approach to seeking opportunities to add more value to the work they already do.
You'll understand that flawless execution helps to build trust, continues to build a credible reputation and opens the door to work in multiple ways.
You will be confident, collaborative, and organised in your approach to work, we liken this role to the central cog that keeps everything and everyone else turning! This role will report to the Group Account Director and have the full support of the Production and Creative teams internally.
It comes with significant potential for growth, we will support your training and development and empower talented and ambitious people.
What you'll do:
A central figure within the client service team, accountable for delivering best-in-class brand experience campaigns. Seen as a trusted partner to our client able to identify opportunities to collaborate with our clients in multiple ways.
The agency:
Able to talk confidently and with expertise about brand experience and its merits within the marketing mix. Understands how to translate client objectives into effective brand experience solutions.
Clear on the agency's offering and service capabilities, citing case studies of work that our client is proud of.
Takes a keen interest
Client service:
Leadership of a project team with overall responsibility for the project's success. Defines and manages project deliverables and ROI. Does not commit the agency to unrealistic timings or budget.
Demonstrates credibility in all areas of project management. Establishes a team and ways of working to deliver projects to time, target, and budget. Creates and/or oversees project management documentation such as timing plans, status reports, contact reports, budgets, and briefing documents.
Able to blend the operational and creative requirements of the project to bring the campaign vision to life. Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its services. Continually seeks ways to add value to clients via information, service, and commercial efficiencies. A proactive approach to client needs. Supports on existing client pitches or proposals. Provides accurate information to external teams, and third parties. Ensures it's documented, saved, filed and accessible.
Confident with the design and creative process. Able to brief creative, design and artwork teams effectively and collaboratively. Familiar with brand guidelines and approval processes.
Finance:
Creates budgets for projects. Approves smaller scale budgets. Understand how to better improve GP without compromising on client ROI.
Follows financial processes, and obtains client purchase orders before commencing significant work.
Tracks costs against budgets for client campaigns ensuring that things are delivered in budget. reviews budgets on a weekly basis to ensure costs are posted correctly and jobs have not gone over budget.
Able to demonstrate the value of time to protect project margins. Completes timesheets weekly.
Understands the requirements of cash flow for project work, directing internal and external teams accordingly. Communicates changes in a timely manner.
People:
Leads team members by example. Provides regular, honest feedback and direction. Completes Performance Pathway meetings. An ambassador of the process within the team.
Shares expertise in the collective ambition to succeed as a team.
Proactively delegates workload across the team to ensure timely completion of client projects.
Lateral thinking:
Has one eye on the detail and the other on the bigger picture, understanding and influencing the relationship between the two. Continually finding ways to improve project performance and client ROI.
Open to new concepts, ideas, and ways of working. Is curious about developments within the industry.
Influence:
Has one eye on the detail and the other on the bigger picture, understanding and influencing the relationship between the two. Continually finding ways to improve project performance and client ROI.
Open to new concepts, ideas, and ways of working. Is curious about developments within the industry.
Attitudes:
Firm, reliable, disciplined, assumes accountability without instruction.
Takes a social yet driven approach and maintains energy and motivation throughout the project lifecycle.
CONTACT
Hannah Allen
hannah@hucpeople.co.uk
