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Solutions Consultant / Reston, Virginia
Location: Reston, Virginia/3-4 days in office
Salary: $115K–$140K + benefits + bonus
Our client:
Our client is a leading global provider of cloud communications solutions that help organisations provide the best customer engagement and experience.
From its omnichannel cloud contact centre solution to its bespoke integration systems, they use cutting-edge technology to transform communications and make mass personalisation a reality. This includes the development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide.
The role:
We are looking for an ambitious and creative Solutions Consultant to join the sales team. As a Solutions Consultant you will deliver compelling software solutions to clients, ensuring that their needs are consistently met and exceeded.
The ideal candidate will have a solid understanding of the telecommunications ecosystem and a strong background in a client - facing SaaS or CCaaS environment.
The candidate will have a history of engaging at CXO level, leveraging a consultancy based approach, with a particular focus around personalisation of the messaging based on the buying centre's role.
Location:
This role is based at the head office in Reston, Virginia.
This is an office-based vacancy and as such we expect all applicants to be willing to commute to the office a minimum of 3-4 days per week as per the hybrid working policy.
Key responsibilities:
Technical Solutions:
Work with Sales and liaise directly with technical and senior customer contacts to establish an in depth understanding of customer business objectives & technical requirements.
Identify and develop technical solutions from the Company portfolio in line with customer requirements.
Build positive relationships with the product, provisioning and support teams to ensure the solution has buy-in and can be effectively delivered and supported.
Build strong relationships with the customer and client, ensuring they receive exceptional service.
Design:
Analyse requirements and design the appropriate customer solution.
Maintain an up to date knowledge and understanding of suppliers and their processes to ensure that proposed solutions can be delivered in required timescales.
Produce costs to support the technical design as required.
Provide design solutions for additional customer requirements, working with the Engineering and Product Management departments to assist in the standardisation of bespoke solutions and service.
Knowledge and awareness:
Develop a strong understanding of the company’s products and services and be able to communicate this technical knowledge to all audiences.
Develop and maintain expert technical sector knowledge, with an understanding of a specific technical or market sector in order to ensure credibility to the customer and their confidence that the proposed technical solution meets their specific requirements.
You:
Bachelor's degree or equivalent.
Demonstrable experience as a Solutions Consultant or Architect, typically of at least 4 years.
Highly technical background, specifically within the CCaaS or Saas space.
Experience in building bespoke technical solutions.
Proven ability to form strong relationships with both internal and external stakeholders.
Good organisational skills with the ability to be able to manage multiple work streams.
Highly creative and analytical.
In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the US or hold a valid work visa if applicable.
Contact
Ashley Scott
